Last updated December 10, 2019 

Thank you for your purchase. Please see below for more information on our shipping and return policy. 


Orders can be tracked at:

The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays this time may vary. Thank you for your patience. 

We can’t help if some orders are affected also by customs or local services in your country, nor any extra fees, customs or back end charges once the package has exited the United States.


We accept MasterCard, Visa and American Express. 


All sales are final, however if a product is delivered damage you can send back with a copy of your receipt and a photo of the damage for inspection. within fourteen (14) days of the purchase date.

Attn: Returns
RCLÓ Cosmetics
2430 S Grand Ave
Santa Ana, CA 92705

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. 

If you have any questions concerning our return policy, please contact us at: