FAQ

When will my order be shipped?

We try our hardest to dispatch items on the same day as order placed, however, generally it will be dispatched within 24hrs.

 

How long until I receive my package?

Once your order has been dispatched your order will usually arrive within 3-5 business days. If you placed your order from outside of the USA your package can take anywhere from 5-15 working days to arrive, depending on your country.

 

How can I track my order?

You will be provided with a tracking number from the courier service (USPS) that you will be able to track on their websites.

 

What payment methods do you accept?

We accept Visa, Mastercard, American Express and Paypal

 

How do I contact customer service?

Please email us at support@rclocosmetics.com with any inquiries, comments, or concerns and someone from our team will get back to you as soon as possible. You can also check out our contact page.

 

My order hasn’t arrived. What do I do?

Not to worry, we are here to help! Please email us at support@rclocosmetics.com  with your full name and order number (this is found on your email confirmation). We'll be more than happy to assist you to make sure that your package is on its way!

 

I got my order but it is incomplete/damaged. What do I do?

Quality assurance is of utmost important to us, so we definitely want to look into what happened. Please send us an email on support@rclocosmetics.com with your full name, order number, the name of the damaged product and a photo of the damage so that we will be able to assist you quickly and fix the problem!

 

Can I return my order?

Unfortunately due to hygiene reasons we are not able to accept exchange or returns on non-faulty items. 

 

I have entered the wrong mailing address. What do I do?

As long as the order has not been dispatched, we are able to change it easily! Please email us at support@rclocosmetics.com  with your order number, wrong mailing address and new mailing address.

 

Are the products tested on animals?

No. We are proud to share with you that all RCLÓ Beauty products are 100% cruelty free.

 

Are the products vegan?

Yes. However, we cannot guarantee that any products or ingredients were produced in an allergen free environment.

 

Do you ship internationally?

Yes. RCLÓ ships to over 200 countries.  There is a Minimum order of $50 on International orders.  RCLÓ is pleased to offer FREE International shipping on orders over $150.  There is a Minimum order of $50 for